Frequently Asked Questions

• A: Yes, our packaging is designed with discretion in mind. We understand the importance of privacy, and you can expect your package to arrive discreetly, ensuring your order remains confidential. If you have any specific preferences or instructions regarding packaging, please let us know during the checkout process. We're here to make sure your experience is tailored to your needs.

• A: Our products' prices reflect the economy's current state. We strive to keep our product costs as low as possible, but maintaining low prices can be challenging due to inflation and other economic factors.

• A: While we cannot predict future economic trends with certainty, we are committed to minimizing price fluctuations as much as possible. Our team closely monitors market conditions and adjusts our pricing strategies accordingly.

When will my order ship?/ Why Hasn't My Order shipped?

• A: For our customers within the USA, please be aware that we operate our shipping schedule on Mondays, Wednesdays, and Fridays through DHL, in collaboration with USPS for delivery. It's important to note that our operations are closed on weekends, meaning no shipments are processed during this time. Your package will be scheduled for the next available shipping day following your order placement.
• For our international customers, we follow the same shipping schedule as our US shipments. However, please be informed that the DHL International department conducts pickups once a week on Fridays. Rest assured, your package will be included in the next scheduled pickup after processing.We appreciate your patience and understanding as we strive to ensure the prompt delivery of your order. Should you have any further questions or require assistance, please feel free to reach out to us.

• A: Your package doesn't have tracking because it was shipped using USPS Letter Weight Packaging. This is standard for orders weighing less than 3 ounces. USPS mandates this shipping method for packages within the 3 oz range. However, we do have the capability to ship items weighing between 1 and 3 oz, depending on the size of the product. Please be aware that the delivery may take between 7 to 14 business days due to this shipping process. If you have any concerns about the status of your order or need further assistance, please don't hesitate to contact us. We can help provide the estimated arrival time and advise you on further steps if necessary. Your satisfaction is our priority, and we're committed to ensuring a smooth delivery process. We appreciate your understanding.
  • NOTE: USPS business days are Monday-Saturday. 

•  A: Occasionally, we may run out of stock, and new employees who are still learning the packaging process may inadvertently miss the step of including a sticker. Additionally, we may unintentionally overlook adding stickers to packages during busy periods. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

• A: We're sorry for any inconvenience this may have caused. Please take a moment to inspect the contents inside the box of papers you received, as we often recycle these boxes. If, upon inspection, you find that you've received a box containing all the same flavor, kindly provide us with an image of this and the accompanying packing slip. This will help us investigate the matter thoroughly and rectify the issue promptly. Thank you for bringing this to our attention.

• A: If you haven't received your package yet and live outside the USA, please refer to DHL Express to track your package.  We recommend monitoring the tracking information on the DHL Express website for the most up-to-date status of your shipment. If you have any further concerns, contact our customer support team. They're here to assist you. I appreciate your patience.

• A: To provide some clarity, please check your tracking number format. If it starts with a 9, it was shipped via USPS. If it starts with a 1Z, it was shipped via UPS. DHL eCommerce (USA) starts with a 4. DHL Express does not have a specific number it starts with, but it is a 10-digit Way Bill number 
• A: Your order was shipped directly from an authorized Amazon seller and not through an Amazon fulfillment center. This means your package was not delivered by Amazon but by USPS, UPS, or DHL, so no image was provided.

• A: Contact Your Local Mail Carrier: Packages may be marked as delivered in advance or with a neighbor. Contact your local post office to inquire about the status of your delivery.
• US Customers: For the most accurate and up-to-date information regarding your shipment, you can also call the USPS customer service line at 1-800-275-8777.
• International customers, please note:
• DHL Express is responsible for your order if it is not delivered to a P.O. Box. If you have any questions about your order, you can contact DHL at 1 (800) 225-5345. Note: DHL will directly contact us if there is any issue with delivering your order. 
• If your order is being delivered to a P.O. Box, please note that it was shipped using USPS and is being handed off to your local post office. Please get in touch with your post office's customer support team for further assistance. Orders shipped using USPS can take up to 21 days to arrive.

• A: We apologize for the inconvenience caused by the unavailability of the product you're looking for. Restocking depends on our suppliers, and we're actively working to replenish our inventory. Our suppliers' stock levels determine the availability of specific brands and products. Please note that Beamer and Bake Sale branded items, while temporarily out of stock due to production, will be back in stock soon. We appreciate your patience and understanding.

Please don't hesitate to contact us if you need further assistance or have any other questions regarding your order or a product we sell. Your satisfaction is important to us, and we're here to help resolve any issues you may have.

Q:  Why was my order cancelled? (Canada Customer) 

• A: Unfortunately, due to a legal agreement with HBI, we cannot ship HBI products to Canada. If your order contains HBI products, we will cancel that portion and process a refund. Refunds may take 3-5 business days to reflect in your account.

  Please be assured that our team will notify you promptly if this restriction affects your order. We apologize for any inconvenience and encourage you to explore our other available products.

  HBI Products Include: 

• RAW
• Juicy Jay 
• Elements
• DLX
• Glass
• Trip
• Skunk
• C-Thru
• Cyclone
• Jones Cones
• King Pin
• Zen
• Swan
• OCB
• Zig Zag

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